Refund & Cancellation Policy

1. Cancellation

Because plans do not auto-renew, cancelling simply means not paying again. Your access continues to the end of the period you paid for, and then stops.

Your account, your documents and all your work survive. You return to the free plan — 2 documents a month — and everything you wrote is still there.

2. When we give a refund

• Within 7 days, if you have barely used it. If you bought a plan and generated three documents or fewer, write to us within 7 days of payment and we refund in full, no questions asked.
• Charged twice. A duplicate payment is refunded in full, always. Tell us and we will find it — you do not need to prove it.
• Paid but never got access. If money left your account and your plan did not activate, we either fix the access or refund it, whichever you prefer.
• We closed your account without cause. We refund the unused part of your term.
• We removed something a paid plan promised and you no longer want the plan, we refund the unused part.

3. When we do not

• After 7 days, or after more than three documents — the service was delivered and used.
• Because a document did not win a case or was rejected by a court. LexForge produces drafts for you to check; the outcome of a matter is not something we can warrant.
• Because an AI draft needed editing. It is a first draft. That is what it is sold as.
• Where an account was closed for breaching our Terms.
• For an institutional plan already invoiced and paid, except by written agreement with the institution.

4. Outages

Brief interruptions are not refundable. If the service is substantially unavailable for more than 72 consecutive hours during a paid term, write to us and we will extend your term by the time lost, or refund it pro-rata if you would rather.

5. How to ask

Email support.lexforge@gmail.com from the address on your account, with:

• the date and amount of the payment
• the Razorpay payment ID from your receipt, if you have it
• one line on what went wrong

The payment ID makes it fast, but we can find the payment without it.

6. How long it takes

• We reply within 2 working days.
• An approved refund is issued within 5 working days.
• Your bank then takes 5 to 7 working days to show it. That part is out of our hands.
• Refunds go back to the original payment method. We cannot send them anywhere else.

7. Institutional plans

Colleges and firms are invoiced separately and their terms are set in that invoice. Ending an arrangement never deletes a student account or the work in it — members simply lose the institutional benefit.

8. If you are not satisfied

Write to us first and we will try to put it right. If we cannot, you keep every right available to you under the Consumer Protection Act, 2019.